Privacy Policy

At Fixit Heroes Dubai (“Company”, “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://fixitheroesdubai.com/ (the “Website”) or use our services. By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

  • Name

  • Phone number

  • Email address

  • Property address or service location

  • Service details and inquiries

  • Any other information voluntarily provided through contact forms, phone calls, WhatsApp, or email

We may also collect technical information such as IP address, browser type, device information, and website usage data for analytical and security purposes.

2. How We Use Your Information

The information we collect may be used to:

  • Respond to inquiries and service requests

  • Provide, manage, and improve our services

  • Communicate regarding appointments, quotations, and updates

  • Improve website functionality and user experience

  • Maintain internal records and business operations

  • Comply with legal or regulatory requirements

3. Sharing of Information

Fixit Heroes Dubai does not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following cases:

  • With internal staff or service technicians for service fulfillment

  • With trusted third-party service providers where necessary to operate our business

  • When required by law, regulation, or legal process in the United Arab Emirates

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

5. Cookies and Tracking Technologies

Our Website may use cookies or similar tracking technologies to enhance user experience, analyze website traffic, and improve performance. You may choose to disable cookies through your browser settings, although this may affect certain features of the Website.

6. Third-Party Links

Our Website may contain links to third-party websites. Fixit Heroes Dubai is not responsible for the privacy practices, policies, or content of external websites. Users are encouraged to review the privacy policies of those third parties separately.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to such requests in accordance with applicable laws and business requirements.

9. Changes to This Privacy Policy

Fixit Heroes Dubai reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and continued use of the Website or services constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Fixit Heroes Dubai
Website: https://fixitheroesdubai.com/
Email: info@fixitheroesdubai.com